Allow Agents to see their Call Score/Coaching Tips in FUB
Integrate a button/link in FUB Call Notes next to call recording that will allow Agents to see their own Maverick Call Score and Call Report with Coaching Tips. This will allow them to instantly know if they did a good call or not and what coaching tips are recommended. For them to have to ask me the lead for the core and report delays the agent from getting the info that will help them improve and it make more work for me. I want them to have access to their call scores and reports without me.