Non-Slack Advanced Lead Routing

10 votes

Allow me to manually route leads to my top relevant agents with capacity, but don't make me use Slack to do it and let me handle this via SMS.

Done (Existing Feature) Suggested by: Brady Gillerlain (16 Apr, '24) • Upvoted: 20 Aug, '25 • Comments: 1

Comments: 1
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02 Dec, '24
Brady Gillerlain Admin
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This is now available for all teams. Activating on request