Add Missed Text Rule in Agent Rules and Alerts

9 votes

A rule is needed for when a client (lead) sends a text message to an agent that has gone un-responded to by an agent for more than 24 hours

Done (Existing Feature) Suggested by: Kerri Mulvey (17 May, '24) • Upvoted: 05 Jun, '25 • Comments: 3

Comments: 3
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04 Sep, '24
Brady Gillerlain Admin
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This is now released!
20 Jun, '24
Brady Gillerlain Admin
This is planned for Q3 now due to being a part of another initiative: a full rework of our existing ruleset.
21 Jun, '24
Mary
Awesome! Thank you for the update! :)