Phone number updates for AI Coaching
Currently account phone numbers are received from Follow Up Boss (FUB) and mirrored on Maverick.re dashboard. This is fine providing that your agents or ISAs all have their own phone line. Unfortunately, when a company issues them a phone through FUB for all dialing, we can't use that number for the AI coaching. I suggest that that field be able to be manually changed so that we can use FUB numbers for AI coaching. I have ISAs that are overseas, and this AI coaching would be amazing for them to use. Unfortunately, this feature doesn't allow them to call without a US based number.
Comments: 1
Oldest
•
Newest
•
Most likes
•
Fewest likes
-
27 Jan
Rachel Montoya AdminHighlighted comment
FUB Dialers are now eligible to call into AI Coach and are associated to the Agent they are assigned to allowing the recordings to appear in the AI Coach Call History report.
An important note: If you added the AI Coach numbers to your CRM as leads, please make sure to place them in an Ignored Source/Stage so that they don't double appear in your CRM Call History as well.